26-11-2003 13:55									#31
	Tired of ads?

Well, Dell will always have their online support forums

	26-11-2003 14:57									#32
	Full PM-box? Change here!

Outsourcing IT is generally a bad idea for large organisations. I know of some sections of the Australian government (which will remain nameless) which are literally over a barrel as a result of outsourcing their IT. Every time they need to change something, they have to hand over a large wad of cash to (equally nameless) large American computing companies, even when the Australian government does all the actual programming itself!

	26-11-2003 20:02									#33
	Support Apolyton, buy Civilization 2

So much for beancounters

	26-11-2003 20:24									#34
	Full PM-box? Change here!

quote: Originally posted by Ned My only experience with Indian tech support was completely positive. The person I was talking to was obviously a lot better educated and intelligent than the average American I talked to - and this is not that surprising is it not?

Not if you're any indication of our people . . . which, sadly, I think you are.

	26-11-2003 20:59									#35
	Increase the size of your Attachments

quote: Originally posted by Urban Ranger Sorry, my question wasn't clear. Most companies, even very small ones, have a rudimentary IT support staff to provide technical and user support for employees. So my question is, what corporate users would use Dell's support?

If there is a defective hardware problem and you want to go through your warranty to get a replacement you have to go through Dell's tech support. Even if your IT staff knows what's wrong you have to go through all the script monkeys steps.

	26-11-2003 21:10									#36
	Help yourself to an AD-FREE life

That's true. That seems to be the only case, though.