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-Jrabbit is offline -Jrabbit
Emperor
of the Electronic Egyptians
Feb 2002
time: 23:32
  Old Post 06-12-2003 03:52
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#1 Report this post to a moderator
Dell supports Spyware??? Support Apolyton, buy Galactic Civilizations

I ran across an interesting item at this address --
SpywareInfo.com -- an open letter to the management of Dell Computers, which now
forbids its tech support group in helping users delete spyware.

Thought Dell customers and potential customers should know.

Unbelievable...
Az is offline Az
King
MACEDONIA - It's the name of the sovereign country to the north of Greece
Apr 2000
time: 07:32
  Old Post 06-12-2003 03:57
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#2 Report this post to a moderator
Tired of ads?

I blame kaak.
Kaak is offline Kaak
King
Lost
May 1999
time: 23:32
  Old Post 06-12-2003 08:59 Visit Kaak's homepage!
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#3 Report this post to a moderator
Support Apolyton, buy Civilization 2

damn yo

MarkG is offline MarkG
Grand Lord of Apolyton, Owner of all this land as far as the eye can see

Donate to the Red Cross		 Macedonia, Greece
Jan 1970
time: 07:32
  Old Post 06-12-2003 09:10 Visit MarkG<br><img src=/forums/images/admin-icon.gif>'s homepage!
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#4 Report this post to a moderator
Lose 30 kilos (of popups)

i think it's just lawyers messing with the support service...
Kaak is offline Kaak
King
Lost
May 1999
time: 23:32
  Old Post 06-12-2003 09:17 Visit Kaak's homepage!
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#5 Report this post to a moderator
Support Apolyton, buy Civilization: The Boardgame

I DEMAND THIS POST BE CLOSED BECAUSE IT IS SLANDER okay, i'm j/k

mrmitchell is offline mrmitchell
King

Donate to the Red Cross
Sep 2002
time: 23:32
  Old Post 06-12-2003 09:28
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#6 Report this post to a moderator
Support Apolyton, buy Civilization: The Boardgame

quote:
I DEMAND THIS POST BE CLOSED BECAUSE IT IS SLANDER okay, i'm j/k

That ***** never could write. Close this thread, we've already got a thread about Ann Nazi-Dipshit Coulter.
Urban Ranger is offline Urban Ranger
Apolyton Duke of Off-Topic

Donate to the Red Cross		 The City State of Noosphere, CPA special envoy
May 1999
time: 13:32
  Old Post 06-12-2003 10:25
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#7 Report this post to a moderator
Inflate your Upload Space

Woohoo. Does that mean Dell is going to put its own spyware in?

Kuciwalker is offline Kuciwalker
Emperor
of Schmooism
Feb 2001
time: 00:32
  Old Post 06-12-2003 10:30
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#8 Report this post to a moderator
Support Apolyton, buy Galactic Civilizations

Doubtful. Probably either a) they don't want their tech support people spending time on stuff that isn't really related to their product, b) they don't want any sort of litigation like Gator brought against that antispyware company, or most likely c) both.
Urban Ranger is offline Urban Ranger
Apolyton Duke of Off-Topic

Donate to the Red Cross		 The City State of Noosphere, CPA special envoy
May 1999
time: 13:32
  Old Post 06-12-2003 10:32
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#9 Report this post to a moderator
Help yourself to an AD-FREE life

What Gator? There's no Gator anymore.

The customer can always say, "How do I remove this crap?"

Kuciwalker is offline Kuciwalker
Emperor
of Schmooism
Feb 2001
time: 00:32
  Old Post 06-12-2003 10:33
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#10 Report this post to a moderator
Support Apolyton, buy Civilization III: Complete



What did they change the name to? Wasn't it "Clarisse" or something like that?

Urban Ranger is offline Urban Ranger
Apolyton Duke of Off-Topic

Donate to the Red Cross		 The City State of Noosphere, CPA special envoy
May 1999
time: 13:32
  Old Post 06-12-2003 10:34
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#11 Report this post to a moderator
Increase Your PM Length

"Claria" or something. Same doggie poo different day.
monkspider is offline monkspider
King
banned
Aug 2001
time: 23:32
  Old Post 06-12-2003 10:55
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#12 Report this post to a moderator
Browse Apolyton AD-FREE

My company forbids us from helping customers remove spyware, i guess legal reasons and what have you.
Gatekeeper is offline Gatekeeper
King
United States of America
Feb 2000
time: 23:32
  Old Post 06-12-2003 11:23 Visit Gatekeeper's homepage!
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#13 Report this post to a moderator
Support Apolyton, buy Alpha Centauri

So spyware rates above maintaining good customer relations? I guess I'm not surprised anymore.
monkspider is offline monkspider
King
banned
Aug 2001
time: 23:32
  Old Post 06-12-2003 11:24
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#14 Report this post to a moderator
Increase Your PM Length

Gatekeep: My company is an ISP, and I suppose their thinking is that there could be legal complications if Ad-Aware or Spybot caused the customer's PC to crash. We are supposed to refer them to their PC manufacturer, such as Dell.

Gatekeeper is offline Gatekeeper
King
United States of America
Feb 2000
time: 23:32
  Old Post 06-12-2003 11:28 Visit Gatekeeper's homepage!
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#15 Report this post to a moderator
Got spare money?

Oh, the irony!

"I'm sorry, sir/madam, but we cannot help you. However, we can refer you to the spyware's manufacturer. Here's their phone number: (555) 555-5555. It's $3.99 per minute. Have a nice day."

*click*

Gatekeeper
Kuciwalker is offline Kuciwalker
Emperor
of Schmooism
Feb 2001
time: 00:32
  Old Post 06-12-2003 12:04
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#16 Report this post to a moderator
Get a bigger avatar today!

Why should Dell or an ISP provide support for removing spyware? That's like calling Microsoft to report a bug in C3C

Rasbelin is offline Rasbelin
Emperor
Tampere (Tammerfors), Finland
Nov 1999
time: 07:32
  Old Post 06-12-2003 16:25 Visit Rasbelin<br><a href=/members><img src=/forums/images/supporter-icon.gif border=0></a><BR>'s homepage!
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#17 Report this post to a moderator
Support Apolyton, pre-order Civilization IV

Indeed, Skywalker. That's why you have the Claria customer support.

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