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yin26
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This space reserved for Darkstar.
Apr 1999 time: 14:15
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08-08-2001 06:29
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#1
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So, you'd do anything to be on the Civ 3 alpha/beta team, eh? Consider...
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Another interesting article people here might find enlightening.
http://www.cgonline.com/features/010807-f1-f1.html
Just one sample is the following. To which category does Civ 3 belong?
quote: Due to the ease of "patching" buggy games after they're released, many publishers ignore final test reports to get the game out on time. "Unfortunately, we all know this happens," says Terminal Reality's Russell, who doesn't feel developers or publishers knowingly want to put a buggy program out. "In some cases it is from a lack of proper testing, other times it could be from external pressures placed upon the publisher or developer." |
And here's that quote again from Jeff Morris:
quote: An open public beta was originally planned, but that window I was describing never really opened. A closed public beta wasn't an option since don't they involve a large enough 'sample' for compatibility testing and requires immense manpower to manage. |
So, if you guessed BOTH "lack of proper testing" AND "external pressures," you appear to be the winner! 
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yin26
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This space reserved for Darkstar.
Apr 1999 time: 14:15
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quote: As has already been stated by Firaxis the main benefits of a public beta are compatability issues, which are not bugs, they are compatability issues. |
They say it, you believe it. Simple? Of course ONE of the benefits of large or public beta is compatibility. What Jeff willingly is misleading you on here is the fact that a large of public beta is ALSO extremely valuable in helping balance the gameplay.
He has said, in effect, we think (or have to think because we have no more time left) that our primarily in-house staff (plus a handful of testers) can do all the playbalancing. He's wrong. He knows it. But he probably wasn't given any other choice, so he gives you the throw-away line about 'compatability testing' being the only thing lost.
Interestingly, however, you caught the lie in the above quote by noting:
quote: I also think the quoted article is a little bit stupid, as if the cause is lack of testing then they aren't _knowingly_ putting out a buggy program - The point is if they don't test properly they _don't know_ that it's buggy. |
I was hoping somebody would catch that, and you did! Nice work. However, I would change something a bit: "The point is if they don't test properly, they _SHOULD ASSUME!_ that it's buggy and far from optimized for solid gameplay."
The fact is they KNOW it's buggy to one degree or another but are just praying the patch work won't be too horrid. They also KNOW that the game likely won't have good gameplay until at least the first patch since the public will, in effect, be replacing the real beta testing that should have taken place before the game's release.
Civ 3 will be no different. We will be public beta testers. However, I accept this fact and will not resist it simply because I know that Firaxis will at least be listening to our suggestions. What I found particularly interesting is that some people (you, for instance) think Firaxis is meeting its testing obligations. And I also find it interesting to realize that even if we HAD tested with Firaxis, there's a good chance a lot of that feedback would have been ignored because of a release date.
Like I said, I don't mind paying to be a beta tester after the release as long as we get results.
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Rhysie
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England
Jul 2001 time: 05:15
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quote: Originally posted by yin26
What I found particularly interesting is that some people (you, for instance) think Firaxis is meeting its testing obligations. |
Yep, I do, because I don't think they have any 'obligations'. They aren't a charity or government funded organisation, the only people they really have obligations to are their shareholders or owners - If we don't like what they do then we don't buy their games, so therefore it's not an obligation for them to please us, only a desirability (Both for us and them).
And they don't have an obligation to reward us for our loyalty either, in case someone wheels that out - I feel the opposite, we have more of a responsibility to reward them for the great games they have given us already (reward in the sense of giving them a chance to prove they can do it again and not assume the worst). But even that isn't an 'obligation', only a responsibility.
I would go so far as to say any money I have paid to them or previous civ teams is nowhere near as much as I think they deserve for the enjoyment those games have given me. (Though I wouldn't pay them extra out of the goodness of my heart because I'm tight). Therefore it's me in debt to them, not the other way around.
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yin26
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This space reserved for Darkstar.
Apr 1999 time: 14:15
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quote: they really have obligations to are their shareholders or owners |
Agreed. And I assume by that you mean to make them money. How is that money made? By making games people actually want to buy. How do you manage that? Well, a smart company realizes the importance of ...yep... testing their software thoroughly to try to avoid needing months of patching. Because reputations DO matter.
It so happens that Firaxis has saved its reputation by excellent service through patching after release. Now, I might not like having to jump through all those hoops, but at least they deliver eventually. Otherwise, they'd be in massive trouble by now.
So, their obligations to their shareholders and owners mean, in effect, their obligations to make us happy enough to buy their games. NOT the other way around. The money, after all, comes from the bottom of the pyramid, not the top where shareholders and owners are sitting...though in actual practice, that might be awful hard to remember.
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kolpo
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It's not because they have no legal obligations to do so that they don't have obligations to do so. Consummers can force companies to take obligations. This does me think about Shell they thought some time ago that they should not listen to consumers; the result was a boycot by a lot of people in Europe, there profits in Europe crashed so at the end, saw they that they had no other choose then to do what the consumers want, they increase income for workers in nicaraga and invested in alternative energy.NOT because they wanted it, but because the consumers forced them to take certain obligations(same happened with company that tried to sell genetic manupilated food in europe).
By attacking the inresponable way they beta test, do you lower there reputation=lower there sales. This is why we MUST complain if we don't like something in a game. If nobody complains are the other not informated by that fact and will they buy the game even with those lacking things, but if people complain loud then will others stop buying the game also, and hurt the company and let them reconsider there strategy. Just not buying because you don't like the way they beta test is not enough, this will not have any big influence, but if you complain and cry about it loud then will others also hear it and also maybe stop buying(if waht you says makes sense) it so can you force a company.
Pure legaly has firaxis no obligations at all, if they own the majority of there stocks have they even no real obligations to the othere share owners. There is no law that prefents firaxis to release a dos prompt game, But they won't do that because consumers will then complain and not buy the game. It is an illusion to think that companies only have to follow legal obligations. That is a quick way to bankrupcy.
So if you don't like something about a product can you best: complain about it and do it loud.
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Adm.Naismith
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Milano - Italy
Oct 1999 time: 06:15
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I would add a couple of sentence about the "obligation" and "reason to complain before game is published".
I NEVER think that people at Firaxis are stupid: they very probably want to make a great game, well balanced and almost as bug free as is realistic with the current development method.
Working in (business) software development (or strictly related to it) for around 17 years now, I know how much pressure they may take from people who care of money but not of lot of others things; they aren't necessarly bad people, anyone understand they have a different role and different target to meet, at least just to keep the company alive while developers play with PC
So developers needs any help from us, the final customer, to support their argument. We have hints about "window opportunity" and Infogrames announcement about "better profitability results from selling of great games as CivIII next year".
I bet they do internal meeting and meet Infogrames as well, and may be sometime they can have some help showing some marketing statistic about "hard core fan afraid of trouble without proper beta test" or "they feel the graphics is sub-par with others game, let's tweak it another bit". Need of fresh cash ever has loud voice than ours, but still we can do our best to raise the chore loud enough.
It's not about badnaming a product before the release, is about doing our part on product development: asking and be suspicius of every vague response.
Buying the final thing or not is the last choise from a customer. It doesn't help any of the two side, either: I don't want a Firaxis broken (I know it can't happen is just for sake of example) because of customer boycott. I way prefer a Firaxis that answer any complain as best as it can, as early as possible.
No need for b/s, just a plain explanation. How could be a:
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"Yes, we decided once again that map graphics must stay simple, because we had to move more budget on a more needed effort in AI improvement. We realize that none will buy the game for terrain looking, but we are sure that, after the official "post release" open tuning you'll have a game AI to die for."
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Rhysie
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England
Jul 2001 time: 05:15
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quote: Originally posted by Urban Ranger
Well no, but they are still obliged to test the game thoroughly before they sell it.
Just imagine what happens if Ford markets a new car without proper testing... |
That is a completely spurious comparison, there are laws regarding the safety of cars, there are no laws regarding the bugginess of games.
I certainly have never heard of someone being seriously injured or killed as a direct result of buying a buggy computer game, as opposed to buying a car with brakes that don't work.
Therefore it's not an 'obligation', merely a 'desirability'.
With regards to the suggestion that their obligation to their shareholders/owners means they have an obligation to have an open beta, this is wrong. The obligation they have to their shareholders is to make as much money as possible.
A few bugs in a game which are subsequently patched will have minimal impact on future sales of future games, whilst a delay pushing the release back beyond the christmas period to conduct further testing would mean both a loss of sales as they would lose the christmas extras, and a loss of resources spent on conducting the test itself and maintaining the hype and advertising for the additional time. I am pretty certain that the monetary value of losses caused by the slight loss of reputation caused by a slightly buggy and then patched game would be a lot less than the monetary value of the losses caused by a delay to the release.
Therefore, the most shareholder friendly route is to get it out for christmas, and thus that is their main obligation.
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yin26
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This space reserved for Darkstar.
Apr 1999 time: 14:15
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quote: I am pretty certain that the monetary value of losses caused by the slight loss of reputation caused by a slightly buggy and then patched game would be a lot less than the monetary value of the losses caused by a delay to the release. |
Of course, you keep using the word 'slight' here. 'Slight' loss of reputation and 'slightly' buggy game. Sure, if the game is only slightly buggy and has strong gameplay, you'd be right. But this is the risk, isn't it? What if there are some major (and obviously unexpected) problems? For example, what if in the rush to meet a deadline, a last minute AI change is made that causes all enemy civs to stop building ANYTHING after 15 turns?
So, you use the word "slight" and I use the word "what if," but clearly the proper thing to do is to test the damn game carefully so as to NOT rely on patches to do the finishing work. I'm sure you agree in theory, but we can also agree that, in reality, shareholders and suits have far more faith in the Release and Patch process than we do.
I could list a bunch of games / companies that died a tragic death by playing that dangerous method with the public, but you are aware of them, I'm sure. And, frankly, I'd be stunned if Civ 3 actually had any showstoppers. No, Civ 3's biggest problems will relate to gameplay issues...which are just perfect for us to handle as post-release public beta testers. 
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yin26
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This space reserved for Darkstar.
Apr 1999 time: 14:15
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quote: I would say it's the producer helping the player rather than the other way around, as by this point the player has paid the producer already. |
So, I pay my money. But the game is weak. No, that isn't the producer's fault, of course, since it's OBVIOUS they needed our advice to get it right in the first place. So rather than getting that advice BEFORE taking our money and making a game worth playing out of the box, they ship the weak product only later to look at the financials and decide if sales warrant any further "helping the player."
This leaves the gamer firmly in a bent-over position, sticking his hands (or other) out to get whatever comes his way.
Oh yes. They ARE helping the player. Helping the player get the game that should have come in the box. With help like that...Of course, some rare companies actually use instead of ABuse this process, but that is the exception, not the rule you paint it to be. I felt Ensemble Studios, for instance, was OUTSTANDING in delivering a game that truly evolved with the public's comments.
Firaxis? Let's just say their process needs, uh, work.
Face it: The Release and Patch process does one primary thing -- get games out the door in time for quarterly financial statements. This "helping the player" business is just a delusion and the sickest of corporate BS 90%+ of the time.
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