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Ethelred
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Very good. That sort of stuff happens. Like if you have to reformat for instance its hard to remember just which things you have to upgrade again. This sort of thing is why the people doing customer service often sound like stubborn idiots. They some times ARE stubborn idiots but sometimes it the user that has made a silly mistake and the agent has to go through a set tree to make sure nothing silly is missed.
For me getting DSL was an adventure in dealing with ignorance and it wasn't mine. It was PacHell's customer service. I would occasionly get someone competent and then I would loose the connection. In that case it wasn't me. But I don't want to try counting the number of times I have asked my PC "WHY ARE YOU DOING THIS TO ME??!! " . Those very words. And then figure out later its because I told it to do it that way.
I have forgotten downloading drivers many times. I tend to download stuff on a whim since I got DSL.
Don't be suprised if other glitches crop up. ATI's uninstall/install routines sometimes leave garbage behind. You may find other games glitching or video problems. If so its because there is some old stuff left over. There are instructions for that over on Rage3D for the Radeon and there probably is for the Rage as well.
If you do buy another card you mayneed to be sure that you clear out all the detritus from this one. Especially if you change brands.
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