19-03-2002 05:27									#31
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When I worked at the supermarket the lady who did the training had an big electrode pad attached to her leg with a wire which disappeared up her skirt

	19-03-2002 12:55									#32
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Some of you ppl really need to learn about "customer service" and the concept "the customer is always right".

Your views on the stupidity of customers should not interfere with your work. And it does when you start giving out sassy remarks.

Who do you think provide your pay check and keep you in a job? Without customers no job and no money for you.

Take a college crash-course. Yes, they actually teach subjects on this

I've had my share of "stupid" clerks. I remember one whose goal was obviously to pester the ppl that kept him warm and fed. His brown eyes looked like crap, and if this was a certain number of years ago I might have punched the living daylights outta the living piece of c***.

I wonder why not more clerks are killed in the United Crimes. Some of you might be looking into a gun the next time you feel like acting like the kid you are.

	19-03-2002 12:58									#33
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People have a right to ***** all they want, just as the customer does it. If you do it to their face don't be surprised when you lose your job.

The customer is not always right. They're usually wrong. But you don't let them know what you think of them.

There's nothing wrong with people complaining about it, though, after the fact (like this). Lose the holier than thou act.

	19-03-2002 13:10									#34
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Of course ppl can complain about it. But when they start 'complaining' in the face of the customer, as some in here actually posted Asher, it is a different thing as you yourself point out.

'Loose(n)' up.

	19-03-2002 13:15									#35
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quote: Originally posted by red_jon The closest I have ever come to killing someone was when working at Burger King. I was stressed, overworked (there were 2 active workers currently there at lunch time including me), so I'm rushing around and I drop a tray. It breaks into many pieces with a loud clash. Everyone stops and looks over at me. So this elderly lady says "looks like you're having a smashing time". ... It took all my willpower to not pick up a shard of borken tray and jam it through her neck.

**ROTFLMFAO**

(Runs as red_jon chases after me with a shard of broken tray)

Gatekeeper

	19-03-2002 13:16									#36
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Who was complaining in the face of the customer?

	19-03-2002 13:20									#37
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This guy giving sassy remarks to sweet old men who asked politely if the cruise ship had left.

	19-03-2002 13:23									#38
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So that one guy's one comment required a general remark, then?

	19-03-2002 13:29									#39
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No, Asher, that was just an example The whole thread is full of it.

	19-03-2002 13:32									#40
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I only see one comment where the guy publically acted questionably due to a customer's stupidity. Maybe I'm blind/tired...

	19-03-2002 13:36									#41
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I prefer to use the self check out lanes, myself.

The level of technophobia is still just high enough to keep those lanes light.


...and nobody ever complains when I pull out my debit card...

	19-03-2002 16:25									#42
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quote: Originally posted by Lars-E This guy giving sassy remarks to sweet old men who asked politely if the cruise ship had left.

Maybe I should have left out the rant smilies ( ).
In fact, we are extremely polite to our customers, and even though we mean "just board the ship, moron", we say [big smile]"oh, no hurry actually, but we have already started boarding so feel free to take the lift up to the second floor where the gate is. And have a really nice trip!" [/big smile]

You are absolutely right, Lasse, you should never give sassy remarks to the customer. But this thread is not about customer service. In fact, maybe it should belong in the humor&jokes forum so that some people wouldn´t understand it wrong.

	19-03-2002 18:29									#43
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We don't have a separate humour forum though, most of the posters here actually recognise jokes.

quote: I don't think customers are stupid. I think they just don't want to have to think too much when shopping. I certainly don't.

THE PEN WAS ON A STRING!!!

	19-03-2002 20:54									#44
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You guys didn't mouth off to customers??

Where I worked, my boss used to call customers cockgobblers to their face, and I've told customers to **** off...also my level of smart-assness was always in direct proportion to how much the customer was *****ing or pissing me off...for example one customer said something along the lines of "I demand some help NOW, so come sell me a computer" (store was busy, he couldn't get help in a department - I started laughing and said "Doesn't look like that'll be happening anytime soon, does it??"

	19-03-2002 21:19									#45
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So Floyd is joking here IW? I'm sure you recognize it

	19-03-2002 23:24									#46
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Floyd's a Texan

	20-03-2002 00:31									#47
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There are special rules for loudmouthed Texans in life.

You didn't know?

	20-03-2002 00:42									#48
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Lars-E.
People can do whatever they want, but be ready to face the consequences.
It's a place to share funny stories, not read out morals.

	20-03-2002 01:02									#49
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I assure you I'm not joking. I got away with acting that way because I also did a really, really good job, and I have a standing offer for me to come back and work on any school break

	20-03-2002 01:07									#50
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Once a customer was getting rowdy and starting to insult me and physically moved closer and such, so I said something like "Get the **** out of my face, if you touch me I'll beat the **** out of you."

This other time some Russian tourist called a friend of mine at work a "capitalist pig", so my friend started tearing into Russia and we all laughed at the guy.

My friend who still works there said a lady came in and started *****ing about someone named David (obviously me) - they all got a good laugh out of that.

	20-03-2002 03:32									#51
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quote: Originally posted by Adalbertus Sorry, I usually refuse to suspect malice in the actions of people. But I've got lots of experience with people doing something by accident (mainly myself). I'm quite sure she would have understood you if she didn't really want to steal your pen. (Or was there any reason to believe that it is an advertising gift?)

Well, during the transaction, she signed her cheque with her own pen, and then, as always I went to take back the cheque and the pen used, and she moved her hand back quickly and told me angrily "It's MY pen, not yours!". I looked at the pen she used, and my pen nearby, then turned to put the cheque in the till, looked back and my pen was gone. There was malice alright, oho...

Antoehrt ype of hated customer: people who give me a saliva sample with their money. Don't put your god-damn money in your mouth then hand it to me... I had one woman do this with her cards, and I made it pretty clear when I took the money that I wasn't going to touch the bit that had been in her mouth (most of it), and she told me, "It's okay, it's not like I have any disease!".

	20-03-2002 10:25									#52
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quote: Originally posted by Sirotnikov Lars-E. People can do whatever they want, but be ready to face the consequences. It's a place to share funny stories, not read out morals.

This has nothing to do with morals whatsoever.

Customer service is a subject which is taught and the commentaries in here show that there's a lack of knowledge of it.

I have taught it myself and this is probably why I'm writing what I do. Add that me and many ppl have bad experience with uneducated and rude young clerks (bimbos/bimbettes).

BTW, there's been a Jewish guy from Jerusalem visiting my church lately. Maybe you heard of him... Probably not.

	20-03-2002 10:28									#53
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There are stupid people on both sides of the fence.

As an employee in retail I've had my fair share of clueless and dumb customers, but I was always polite and understanding with them when I wanted to grab them and strangle them.

As a customer I've wanted to strangle the employees helping me. Particularly when I'm in a computer store and they come up and start telling me about why one product is better than another, and get everything so completely screwed up that I'm trying not to laugh at him.

	20-03-2002 10:30									#54
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quote: Customer service is a subject which is taught and the commentaries in here show that there's a lack of knowledge of it.

Yeah, but when you get paid either way, and don't give a rat's ass, and know you'll never be fired - I think I was incredibly nice, considering I only mouthed off to rude customers, not stupid/ignorant ones. Well, usually

	20-03-2002 10:31									#55
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I was unionized in my retail job, so it's pretty hard for me to get fired. Then I left the union and became a nightshift supervisor for the summer and still didn't get fired (no customers! booyah!) for the same store.

I'm just naturally nice to people IRL. It's part of being Canadian.

	20-03-2002 10:38									#56
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Are you nice to Americans? I remember one clerk at a car rental at Vancouver Airport telling me Americans are stupid. He said that because when I rented the car in Los Angeles, California, they told me I needed the extra $25.00 "Mexican-insurance" in Canada as well.

	20-03-2002 10:39									#57
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Classic!

	20-03-2002 10:40									#58
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I've lived in America for four years as well. Being from Alberta and all, we're quite fond of the little guys.

I'm nice to everyone I meet IRL until they personally cross me in some way or another. I can't tell apart Americans and Canadians. There's no real Canadian accent in Alberta...

	20-03-2002 12:39									#59
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It is unfair to mock about helpless/disorganised/stupid people, but I think it is possible to wait with laughing a few minutes - big grin meantime. In most cases one can take this from a humorous side.

OTOH, if a customer is unpolite/rude/about to steal I think a clerk (never been one myself) has the right to defend (as well a customer against rude... clerks). I don't think this ruins the reputation of a shop except for one person I personally wouldn't like to see shopping there anyway. In restaurants, you would certainly increase reputation by doing so, and the other guests will feel more comfortable than in the presence of someone who is constantly ranting.

If you crashed a tray (or something similar), you'll get a comment. If there are enough people it's absolutely sure that someone will comment. Live with it. If you've got a good/funny answer shoot back (in words). Most people who comment are waiting for that. Its a really nice game . If not, they are a...lright and deserve the treatment from the previous paragraph.

	21-03-2002 00:42									#60
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quote: Originally posted by Lars-E This has nothing to do with morals whatsoever. Customer service is a subject which is taught and the commentaries in here show that there's a lack of knowledge of it. I have taught it myself and this is probably why I'm writing what I do. Add that me and many ppl have bad experience with uneducated and rude young clerks (bimbos/bimbettes).

oy, I know all about it.

and still, you spoil the fun

quote: BTW, there's been a Jewish guy from Jerusalem visiting my church lately. Maybe you heard of him... Probably not.

Sorry, we're not ALL one big family

Technically we are, but we don't know each other that much.

Plus I'm from Haifa.

Unless that guy is famous.