27-02-2003 22:45									#1
	Computer problem -- any ideas, anyone? Tired of ads?

Hi all. Normally i'd just take this to tech support, but I'm halfway around th world from tech support so I thought I'd' ask the many gurus here.

I work on a Dell laptop, running on Windows 98. Today, out of nowhere, it refuses to load Word 2000, which yesterday was working just fine. What happens is, it starts to load -- I get the box with the logo in it -- and then it just stops there, hourglassing forever. this only happens with Word. Scandisk rveals nothing; ditto Norton antivirus. The system was defragged just a few days ago. I haven't added or deleted any software lately.

Any idea what this is and, moreover, how I might fix it? TIA.

	27-02-2003 23:06									#2
	Got spare money?

My advice is to get one of these, stat.

	27-02-2003 23:11									#3
	Support Apolyton, buy Alpha Centauri

Apart from reinstall Word, no, can't think of anything.

	27-02-2003 23:12									#4
	Support Apolyton or Terrorists Win

Rufus,

Maybe you can fix the problem with the Office 2000 CD.

	27-02-2003 23:12									#5
	Support Apolyton, buy Civilization: The Boardgame

don't taunt me, mono; I was a confirmed Mac user before my move to Turkey, and only switched becaue my entire institution is pc-based.

	28-02-2003 09:28									#6
	Help yourself to an AD-FREE life

Rufus,

Looks like something that will go away in a few days.

	28-02-2003 09:46									#7
	Remove this text

quote: Originally posted by Urban Ranger Rufus, Looks like something that will go away in a few days.

Why is that, is this something that happens that time of the month orso?

	28-02-2003 10:10									#8
	Support Apolyton, pre-order Civilization IV

"don't taunt me, mono; I was a confirmed Mac user before my move to Turkey, and only switched becaue my entire institution is pc-based."
I feel quite a bit of sympathy for you!
Incorporating my Mac into my college's pc-based network was proving to be a bit of a pain for me too... The new operating system upgrade, 'jaguar', made it TREMENDOUSLY more useful.
Again, sorry to taunt you...

*mono wishes they would go ahead and release the next chip upgrade... and the latest radeon graphics card is coming to mac very soon too!*

	28-02-2003 10:13									#9
	Support Apolyton buy from Amazon

quote: Originally posted by alva Why is that, is this something that happens that time of the month orso?

Computers are not supposed to do this kind of things, but Windows does. Ask che, he was a victim.

	28-02-2003 10:15									#10
	Help yourself to an AD-FREE life

Rufus: Try doing a system restore.

	28-02-2003 10:16									#11
	Got spare money?

System restore on win98?
(quite awhile since I worked with it, but I don't think that's an option.

	28-02-2003 10:18									#12
	Support Apolyton buy from Amazon

Yes, System Restore is in W98, but only if Rufus has been doing the backups.

	28-02-2003 10:19									#13
	Suffering from ads?

No, it isn't included with 98 in the same way it is with xp.

	28-02-2003 11:27									#14
	Help yourself to an AD-FREE life

Is too, a flunkie friend of mine has been using it.

	28-02-2003 11:32									#15
	Support Apolyton, buy Galactic Civilizations: Deluxe Edition

Hmm, havta check that. We still have a 98 box around somewhere...

	28-02-2003 11:33									#16
	Support Apolyton, buy Alpha Centauri

Maybe it's for SE only. Not 100% sure.

	28-02-2003 11:34									#17
	Enter the AD-FREE zone

WinMe was the first OS with System Restore (the only useful thing of the whole OS). WinXP has an improved version of it.

	28-02-2003 12:38									#18
	Inflate your Upload Space

First of all, thanks everyone for your suggestions (yes, even mono ).

I've tried fixing it with the repair kit that comes with the CD as well as reinstalling. Nothing has worked, though once I did get an error message before the freeze-up -- something about Kernel32. I guess its time to find out jut how good my Turkish is, and phone Dell-Istanbul. Though maybe I'll take UR's advice and wait a few days first.

Anyway, thanks again everyone, and if anyone has a further suggestion, please, please post it.

	28-02-2003 12:45									#19
	Support Apolyton, buy Galactic Civilizations

Does Word 2000 have the "Detect and Repair" option from the Help menu?

	28-02-2003 14:02									#20
	Support Apolyton, buy GURPS/ Alpha Centauri

quote: Originally posted by Asher Does Word 2000 have the "Detect and Repair" option from the Help menu?

THANK YOU ASHER!

Since the whole problem was that I couldn't open Word, I ran Detect and Repair off the original disk -- and it failed. But then it occured to me that I could possibly get into Word through the "back door" of Microsoft Works. Having done so, I ran Detect and Repair again, this time off the help menu with the program open, and it seems to have done the trick.

Many thanks again.

	28-02-2003 19:02									#21
	Support Apolyton, buy Civilization 2

Backdoors in MS products rock

	28-02-2003 19:32									#22
	Support Apolyton

Find the Word settingsfile Normal.dot and delete it. It re-generates with the default settings next time Word is opened.

This little operation solves 50% of all normal Word errors.

This advice is only for those, who are NOT making a hell lot of homemade macros in Word - if they delete the normal.dot file, they loose all their macroes.