01-04-2003 23:04									#1
	Finally got PtW - and it just crashes! Support Apolyton, pre-order Civilization IV

I can't even start the game, it crashes within 30 sek. I found this in the readme file:

quote: NOTE: TBS Santa Cruz sound cards can cause some compatibility problems with Play the World.

Thats what you get for having a state-of-the-art computer...

Anyone knows if there is a fix for this?

	02-04-2003 00:29									#2
	Support Apolyton or Terrorists Win

Get a new new sound card.

No, seriously...I´ve no idea.
I can just spread my happiness:
I finally got PtW after months of waiting and so far it works perfectly

	02-04-2003 02:00									#3
	Inflate your Upload Space

Yeah, great. A new sound card... The sound system is my favorite part of the current computer. The 5+1 surround gives me better sound than the stereo in my living room. Sacrifice that for PtW?

This is the crash log if someone would bother.

Attachment: error.jpg
This has been downloaded 171 time(s).

	02-04-2003 02:03									#4
	Got spare money?

Olaf, have you checked with the manufacturer's website for the possiblity of an updated driver for your sound card? An undated driver usually fixes the problem.

	02-04-2003 02:38									#5
	Support Apolyton, buy Civilization III: Complete

quote: Originally posted by Wittlich Olaf, have you checked with the manufacturer's website for the possiblity of an updated driver for your sound card? An undated driver usually fixes the problem.

I checked. There is no update available. The only one I found has the same version number as mine.

	02-04-2003 03:01									#6
	Support Apolyton, buy Alpha Centauri

What operating system are you using Olaf? By your posted crash log, it says "Windows NT 5.1." Is this correct? Or are you using Windows 2000?

Here's a link I found concerning your sound card that will hopefully be of some help:

http://www.turtlebeach.com/site/kb_ftp/585ftp.asp

	02-04-2003 03:08									#7
	Full PM-box? Change here!

In addition, on the same linked page, at the top there is "(Knowledge Base articles). Click on this link, move down the page, and you'll see "troubleshooting" with a subtitle of "Game issue - Hardware Acceleration" and "Game Issues - Win 9X, ME (VxD Drivers)." Maybe these will shed some light on your problem.

	02-04-2003 03:23									#8
	Support Apolyton, buy Call to Power 2

quote: Originally posted by Wittlich What operating system are you using Olaf? By your posted crash log, it says "Windows NT 5.1." Is this correct? Or are you using Windows 2000? Here's a link I found concerning your sound card that will hopefully be of some help: http://www.turtlebeach.com/site/kb_ftp/585ftp.asp

That's excactly the page I visited. I am using XP, which is probably another name for NT 5.1.

	02-04-2003 03:24									#9
	Increase Your PM Length

quote: Originally posted by Wittlich In addition, on the same linked page, at the top there is "(Knowledge Base articles). Click on this link, move down the page, and you'll see "troubleshooting" with a subtitle of "Game issue - Hardware Acceleration" and "Game Issues - Win 9X, ME (VxD Drivers)." Maybe these will shed some light on your problem.

Thanks,
I will check this tomorrow. Now is time for bed.

	02-04-2003 03:32									#10
	Support Apolyton, buy Galactic Civilizations: Deluxe Edition

Yes, under the hood, Windows XP is just the newest version of NT.

- TT

	02-04-2003 23:16									#11
	Tired of ads?

There's nothing about game incompatibility issues in the FAQ on the Santa Cruz site.

Crap, I don't even know if the sound card is the problem. That's an assumption based on the text in the PtW Readme.

	03-04-2003 05:54									#12
	Suffering from ads?

Go into Control Panel > Multimedia > Advanced Audio Properties > Performance and try turning down the hardware acceleration on your sound and try the game each time you turn it down one notch. Worth a try.

	03-04-2003 08:23									#13
	Tired of ads?

quote: Originally posted by Maquiladora Go into Control Panel > Multimedia > Advanced Audio Properties > Performance and try turning down the hardware acceleration on your sound and try the game each time you turn it down one notch. Worth a try.

Yeah, that's what I was going to suggest. Set it to the minimum This has worked for other people who've had the same problem. Just remember to set it back to normal when you're done playing Civ3:Ptw. Good luck, let us know if this works.

	03-04-2003 22:36									#14
	Avatar Enlargement: We've got the solution

quote: Originally posted by Maquiladora Go into Control Panel > Multimedia > Advanced Audio Properties > Performance and try turning down the hardware acceleration on your sound and try the game each time you turn it down one notch. Worth a try.

I tried all 4 levels. None of them worked.

	04-04-2003 09:47									#15
	Enter the AD-FREE zone

What version of PtW are you using? Do you have the latest patch? Did you have any trouble running Civ3 before you got PtW? Also, you might want to read through this page.

	04-04-2003 09:52									#16
	Full PM-box? Change here!

One more thing...Have you tried emailing Infogrames tech support with a description of your problem and a help request?

	04-04-2003 11:27									#17
	Lose 30 kilos (of popups)

One more thing, why waste your time on this game? Do you realize the civ2 forum is by far more active than the civ3 MP forum? There hasn't been a post in the MP forum in like a week, what should that tell you? This game came out and was patched the release day. You aren't missing anything and it sounds to me that your stereo system is just too much for this piece of **** game. If you've played civ3 then you've played PTW since only difference is a few leader heads and alot more bugs. Civ2MP has more people playing it than civ3 does and it's like 5 years old MP and nearly 8 years old from the original. Do what everyone else did, bring you game back and get your money back and then write an email to Firaxis telling them to **** off.

	04-04-2003 11:35									#18
	Inflate your Upload Space

I have the Scandinavian version which is delivered with patch 1.14 out of the box. I tried this, suggested on the support page:

quote: NOTE: If you are having problems running the game under Windows XP, the first thing you may wish to try is to run the game in Compatibility Mode. To do this, right-click on the icon or Start Menu entry you use to run the game, then click Properties. Click the Compatibility tab, check the box that reads "Run this program in compatibility mode for:", and select the OS that you wish to activate compatibility for in the drop-down box. Click the OK button to save your changes, and try running the game again.

None of the options solved the problem or changed anything.

I never had any problems running CIV3. Not on this computer and not on my old.

	04-04-2003 11:43									#19
	Put an end to popups!

quote: Originally posted by Scourge One more thing...Have you tried emailing Infogrames tech support with a description of your problem and a help request?

No. It could be worth a try. But my experience with tech support about hardware/software incompatibility is that they just blame each other.

	04-04-2003 11:46									#20
	Help yourself to an AD-FREE life

Edit: Ooops, wrong button!

	04-04-2003 11:56									#21
	Put an end to popups!

quote: Originally posted by MalevolentLight One more thing, why waste your time on this game? Do you realize the civ2 forum is by far more active than the civ3 MP forum? There hasn't been a post in the MP forum in like a week, what should that tell you? This game came out and was patched the release day. You aren't missing anything and it sounds to me that your stereo system is just too much for this piece of **** game. If you've played civ3 then you've played PTW since only difference is a few leader heads and alot more bugs. Civ2MP has more people playing it than civ3 does and it's like 5 years old MP and nearly 8 years old from the original. Do what everyone else did, bring you game back and get your money back and then write an email to Firaxis telling them to **** off.

The reason I aquired PtW is to take part in the AU games in the strategy Forum here on Apolyton. I do not have time for Multiplayer, as that would lock me by the computer without being able to leave it for many hours. My family would not like that.

CIV 2 WAS an excellent game. WAS is the key word here.

	05-04-2003 14:56									#22
	Increase the size of your Attachments

quote: Originally posted by Olaf Hårfagre No. It could be worth a try. But my experience with tech support about hardware/software incompatibility is that they just blame each other.

Yeah, I know what you mean...But it couldn't hurt to try. Who knows? They might surprise you by actually helping you out (and maybe even solving your problem). Also, I should have suggested this to begin with, but have you tried completely uninstalling both PtW and the original Civ3, then reinstalling and patching both? That's another thing that's worked for quite a few other people.

	18-04-2003 02:22									#23
	Avatar Enlargement: We've got the solution

Finally...After finishing a long epic game on vanilla CIV3, I reinstalled both CIV3 and PTW. It worked. It has still crashed in 1 start attempt out of 2, but the second time went well.