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Pekka
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em seu burro dos pais!
Feb 2002 time: 07:31
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I just got home, from fast food joint, getting a meal.
Don't ask why, I rarely go to these places because the food is horrible.
AANYWAY. I was so damn frustrated with the place, I almost wanted to see the manager and ask if I could have this losers place. I was getting my food from Drive-In. There was TWO cars before me, and they were when I arrived. It took 12 minutes(!!!!!!!!!!) that I finally got mine. 12 freaking minutes! And it's not like the ones before me ordered huge, they had small bags meaning one or two meals. 12 minutes. That's just horrible. Fast Food? More like SLOW food.
The services was non-existent. I don't need people hugging my sacks, but jeesh.. this dude didn't say ONE WORD TO ME! Except 'want ketchup?' He didn't say thanks even. Nothing. NOTHING! Not even eye contact.
SO, it's not like the service is any good.
And the meal costed me.. guess? 7.10 euros! GOD DAMN! 7 ERUOSSSS 10 cents! ANd with this money I get slow ass service, sorry, no service at all, no nothing. I got home, opened the bag. Fries were already cold and WET, I drove only 5 minutes. It was packed WRONG, and the coke started leaking. The burger was ok, warm and all, except that it had so much mayonese, it was like defusing a nuke. One bite wrong and you have 9 liters of mayo in your hands, pants and eyes.
Last week, I visited this Kebab place.. I think the dude is Hassan or something like that. HAssan makes me Kebab meal, a big one and tasty with 5 euros. He talks to me a lot, and smiles. It doesn't take long for him to make it and it's more of a meal than something you get out from drive-in. He plays that weird arabian music, but that's ok, it's interesting. If he didn't violate all the possible hygiene codes, I'd prolly eat there more often.
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Albert Speer
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Puerile Polemic
Mar 1999 time: 00:31
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you realize how much custom orders can slow things down? jackass customers come in and say, "I want a small fries with no salt!" so we got to drop new fries into the frier... that'll take 3 minutes just for some little fries.
and how about a cheesesteak with no onions! thats nearly a 10 minute delay having to cook more steak meat but with no onions.
it's not our fault. its the fault of the customers for making us have slow service by their idiocy.
and please don't change your order! people come in and say I want a Big Mac with no onions. that **** is being made that very second. Yet within seconds, the customer says no, 'just give me a cheeseburger!' in the space of those 10 seconds, the Big Mac with no onions has been made. it must now be thrown out and a new cheeseburger has to be made.
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mrmitchell
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quote: it's not our fault. its the fault of the customers for making us have slow service by their idiocy. |
You're the employee, you're supposed to deal with it. The customer is always right.
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Az
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MACEDONIA - It's the name of the sovereign country to the north of Greece
Apr 2000 time: 07:31
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quote: Originally posted by Pekka
Az, yeah, well since our Uni meal is only 2.55... that's like third the price. It's usually very good too. |
that's real cheap. what do you get for it?
for 4 Euros, I could get:
-A portion of meat: lots of meat. two people could eat this. Can be: fried fish, meat balls, kebabs, chicken, shnitsel.
-Two additions of various carbohydrates Fries, Rice, Cuscus, Spaghetti, baked potatoes.
-Salad.
-a bottle or a can of a soft drink.
I am dying after a meal like that!
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Theben
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Dance Dance for the Revolution!
Jan 1970 time: 00:31
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Fast food standards aren't realistic. The current marker for BK is 2 1/2 minutes for an order. This would be fine if the restaurant has enough volume to afford multiple employees. Lower volume restaurants are running skeleton crews, minimum management and the service shows. Not that the food, friendliness, or cleanliness in our franchise is lacking, but SOS (speed of service) is terrible. What's the difference? It's fairly easy to figure. Breakfast dayparts have minimal special orders, as well as a smaller menu. During this time SOS is easily achieved. All other dayparts are well over 2:30, due to the high number of special orders.
At this point, with fast food trying to compete against casual diners with a more varied menu, and with minimum-wage employees, basic atmosphere, bad rep for quality, service, and heathiness, along with higher expectations for SOS, the problems with fast food are only going to get worse.
quote: Maybe the fault is with your antiquated mass production system which is inherently unable to deal with customer preference. It's not the jackass customers, its your jackass system. |
There are quite a few problems with the system, the main one being unable to cope with special orders. I've put in my solution to the problem but so far corporate isn't willing to listen to any ideas that aren't it's own. 
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All times are GMT. The time now is 05:31. Apolyton Time is 00:31. |
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