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Ecthy
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Zhonghuà Rénmín Gònghéguó
Mar 2000 time: 06:19
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How tasteless.
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Ecthy
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Zhonghuà Rénmín Gònghéguó
Mar 2000 time: 06:19
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poking jokes about suicide of other forum posters.
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Ecthy
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Zhonghuà Rénmín Gònghéguó
Mar 2000 time: 06:19
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You're talking to vets, show some respect.
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SuperSneak
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In the land of the one-eyed
Jun 2000 time: 21:19
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The key seems to reside in always using "transitional power phrases" that turn the customer in the direction you want them to go in.
I.e.: Customer comes on the lot and says "I'm not messing around, give me the lowest price on this car"...the response is "Oh, no problem, I didn't realize you were such a motivated buyer...grab your checkbook and follow me, we'll have you out of here in an hour".
Invariably, they are turned away from the "price" path and back onto the negotiation path. Call their bluff and use it to steer them in the direction you want them to go in.
Other great phrases:
Can you do me a small favor?
Will you allow me to earn your business?
That's the easiest part of my job.
No problem.
etc. etc....these are "socially acceptable" comments that are neutral and nearly impossible to refuse.
As for closing, I don' know what exactly the problem is. Getting the sale? Getting a profit? A committment? What is it exactly that isn't working for you?
And what are you trying to sell? How do you get customers, appointments, etc?
Organization and follow through are my two greatest weaknesses, but as Gretzky said, you miss 100% of the shots you don't take.
Invariably, the people I call and work and work in a very timely fashion come in and buy from me. Response time is crucial in sales.
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